How to Set Up Frontier Call Forwarding to LeadTruffle

Quick Answer

tl;dr: Before forwarding unanswered calls to LeadTruffle from your Frontier business phone service, you need to determine what Frontier phone service is you are using and whether it allows you to forward unanswered calls to an external number. Set up the missed call service on LeadTruffle, and set its number to be called by the service. Users of the SmartVoice will begin in Call Manager, and may require other controls or provider assistance in other Frontier services.

The aim with an unanswered enquiry for home service teams is to provide the next step that is useful. Your employees can continue to answer your familiar business telephone number, and interested callers on their phones will be offered an invitation by text message.

Identify your Frontier phone service first

Review your bill or account to see for the specific service name. Frontier's calling-features and business guides are for various phone products. A traditional business line may not be subject to a SmartVoice portal instruction.

Use "No Answer" forwarding to send calls to LeadTruffle only after your team does not answer. Busy forwarding covers a separate condition and may require separate setup. All-call forwarding bypasses your team entirely.

Set up LeadTruffle before forwarding calls

Set up missed call text back and verify with LeadTruffle the destination number. Note down the topic of your greeting and the qualification questions you wish the AI to ask.

An introduction could be: “Thank you for calling [Company] – we are assisting another customer, please leave your name and the assistance you require.”

LeadTruffle can record the available voicemail and send an SMS invitation to the appropriate parties. Once the consent is provided, AI can inquire about the service, address, and time. Not all missed calls or numbers will receive a text and the time to receive will be different.

Configure Frontier SmartVoice no-answer forwarding

Frontier's SmartVoice CommPortal guide shows separate No Answer and Busy controls in Call Manager.

• Go to Frontier's user portal via the SmartVoice support page and log in.
• In Open Call Manager, find the setting for calls when there is No Answer.
• Set up forwarding to LeadTruffle's destination line number with your line's controls.
• If you wish to have that coverage, then set up Busy handling separately.
• Apply the changes and test from another mobile phone.

If your account displays different controls, please check with your phone administrator or Frontier for information on the equivalent control. Before changing the destination, note down the previous destination in case you need to repeat your original routing.

Use the correct instructions for other Frontier services

If Business Voice or a digital voice product, do the following for that named service. Request Frontier to verify external no answer and the interaction with voicemail.

Frontier's calling-features guide differentiates between the standard all-call forward service and the Busy Line/Don't Answer service for traditional service. Availability is dependent upon the availability of the connected domain and, in some cases, the fixed forwarding destination will require Frontier to modify the service configuration.

Do not dial *72 expecting the business line to ring first. In Frontier's traditional guide, *72 forwards all incoming calls.

Test forwarding, voicemail, and the text invitation

• Use another cell phone to call your Frontier business number. Allow it to go untouched and verify that your LeadTruffle greeting is heard when making the call, rather than the old voicemail.
• Leave a short message or a need for services. Ensure the qualified caller is the one who is being invited; agree as instructed and verify the qualification conversation in LeadTruffle.
• Make a test call as usual to ensure that your team is still getting the calls for which they are responsible. If Busy is enabled, run tests independently. Only review notifications and supported CRM integrations after they have had their workflows configured.

Example: a homeowner calls you while your crew is out on a job and leaves a message about a leaking roof in their home. The conversation may gather the address of the property and when your team wants to review the text invitation, but only after the opt-in. This is not an appointment or crew dispatch.

Troubleshoot Frontier forwarding

If calls reach Frontier voicemail instead of LeadTruffle, check which service or device answers first. If calls bypass your team entirely, check whether all-call forwarding is active.

Separate routing test from SMS test if call is received by LeadTruffle and no text received. Identify that the caller's number is available, text-capable and eligible, then check the service configuration with LeadTruffle.

To prevent forwarding, delete the forwarding rule or request Frontier to return to its original destination. The instructions for deactivation vary according to service and forwarding.

FAQs

Match your Frontier line to the right next step

A SmartVoice setup and a traditional Frontier line can need different routes. Start with the service you have, keep the calls your staff should answer, and test where an unanswered caller lands.

Book a demo to discuss your Frontier service, the LeadTruffle destination, and the questions your team needs answered before following up.