How to Forward Vonage Business Missed Calls to LeadTruffle

Quick Answer

tl;dr: For Vonage Business Communications set up LeadTruffle first, then select your VBC call flow routing type. Follow Me can call the next destination after the previous one has been called, if the previous one was not answered. Enter the assigned LeadTruffle number (if any), keep the caller ID, and test the entire route. Different controls are used in Vonage Enterprise.

The idea is that you can provide a second path to your team when you've selected unanswered calls but still keep the calls that you'd prefer your team to answer for.

Before you begin

Check to see if your account is Vonage Business Communications (VBC). Make sure to have an Administrator or Super User on hand, and capture the current settings of the extension, destination, voicemail, and schedule.

For Enterprise service, use its separate forwarding guide. Do not assume VBC and Enterprise have the same menus.

Step 1: Configure LeadTruffle's missed-call workflow

Configure the Missed Call Text Back, enter the welcome message and qualification questions and verify the number to which it is to be sent.

Forwarded callers can leave voicemail. It can use available context to extend the conversation with an eligible caller, to continue by text. After the agreement, AI can inquire about the service required, the location of the property, and the timing.

When there is no answer, it doesn't mean there will be a text or appointment. The timing and eligibility for delivery will be dependent on the caller and the set-up of the messaging.

Step 2: Choose the appropriate Vonage routing option

Choose the coverage that you want:

VBC option	Intended behavior
Follow Me	Ring configured destinations in sequence.
Forward All Calls / Send to extension or number	Send incoming calls to the selected destination.
Simultaneous Ring	Ring configured destinations at the same time.

If the coverage is to be done by staff, look at a sequential Follow Me arrangement. A direct-forwarding can miss that first call to answer, and simultaneous ringing may result in LeadTruffle receiving the call while staff are ringing.

To ensure you have the options you can use, reference Vonage's Forward Call Options guide.

Step 3: Configure and save the supported Follow Me sequence

Follow the VBC Follow Me instructions.

• Open the Admin Portal and go to Phone System → Extensions.
• Edit the extension receiving the business calls.
• Open Call Forwarding, enable Forward Calls, and choose Follow Me.
• Set the intended staff-answering destination first and the LeadTruffle number later using the supported extension/number choices.
• Choose the available ring durations and final voicemail destination.
• Select Originating Caller ID where available, then save.

Have your administrator check that the sequence does not loop back into itself. Confirm that an earlier destination's voicemail does not answer before LeadTruffle gets the call.

An after hours routing requires a review of a separate schedule. Don't take it as a given that an extension's Follow Me policy automatically becomes a business-hours policy.

Step 4: Test forwarding and the text invitation

From a separate mobile phone, call the published Vonage business number and leave it unanswered. Confirm the call reaches the LeadTruffle greeting.

Give a short service question, read eligible SMS invitation and confirm as requested. Check the conversation and LeadTruffle caller number received.

Takes a normal call to ensure staffing coverage. If set up, check after hours path independently. Remember, a saved destination is just one component of a working setup.

Illustrative example: A homeowner leaves a message about an air conditioner that is not cooling. With consent, the conversation can collect the service address and preferred timing for your team to review. No appointment, dispatch, or revenue result is implied.

Troubleshoot and turn forwarding off

If Vonage voicemail answers first, inspect the sequence, timeouts, and earlier destinations. If the wrong caller number arrives, review the forwarded-call Caller ID choice. If every call skips staff, check whether direct forwarding is active.

If voice call message is received at LeadTruffle but no text, request them individually to verify SMS eligibility and messaging settings.

To remove forwarding, an Administrator/Super User can restore the previous forwarding configuration and turn off the Forward Calls setting. End user changes are different from full deactivation, as outlined by Vonage's permissions guidance. Retest staff who are answering and voicemail later.

FAQs

Let your Vonage call sequence lead to a useful handoff

For a VBC Follow Me setup, the order of destinations determines who gets the first chance to answer. Check that earlier voicemail does not intercept the call and that the original caller's number reaches LeadTruffle where available.

Book a demo to plan the sequence, qualification questions, and team follow-up around your Vonage business calls.