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Unified Inbox
The unified inbox for home service leads
Bring every conversation into one place - website, missed calls, SMS, email, Angi, Thumbtack, Yelp, Google LSA, and Facebook Messenger. Reply or call contacts from your browser with the full conversation in view.
- One inbox for every lead source and channel
- Manual takeover with full conversation context
- Workflow board to track lead status and assignments
- CRM sync with full conversation history
Quick Answer
tl;dr: LeadTruffle brings lead conversations and team follow-up into one inbox. Reply by message or call from your browser using a dedicated business number. Eligible recorded outbound calls can include transcripts, outcomes, and analysis using separate employee and customer audio channels.
How the unified inbox works
1. Connect lead sources
Website, calls, Angi, Thumbtack, Yelp, Google LSA, and more.
2. Reply in one place
See every conversation thread and respond instantly with AI or manual takeover.
3. Sync to CRM
Push qualified leads to your CRM with full conversation history.
Call Contacts and Review the Conversation
Call from your browser
Your team starts and handles the call directly from LeadTruffle, with the contact's messages and lead details available for context.
Choose a dedicated number
Search available numbers by area code and activate a dedicated outbound calling number. Set a forwarding destination so incoming callbacks reach your business.
Review two-channel call analysis
With recording enabled, employee and customer audio stay on separate channels. Eligible calls can include a transcript, summary, outcome, next steps, and employee performance scoring when there is enough conversation to assess.
Analysis is available for eligible completed, connected calls with a usable two-channel recording. Unanswered calls and connected calls shorter than 20 seconds are not analyzed; calls without enough evidence may be unscorable.
Unified inbox + workflow board
Assign, tag, and move leads across your workflow stages without switching tools. Your team gets the full context and never loses the thread.
Find Contacts and Reuse Replies
Use global search to find contacts and jump to app pages. Saved quick replies help your team reuse common answers, with a chance to edit the message before sending.
CRM push with full context
Sync to Jobber, Housecall Pro, HubSpot, Workiz, and more. Every lead arrives with notes, qualification details, and a link to the conversation.
Human takeover and compliance controls
Pause AI on any conversation and reply manually. LeadTruffle follows platform opt-in rules and keeps your messaging compliant.
Stop juggling inboxes and start winning leads
Talk to us and see the unified inbox in action.